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8.5.003.21

Workforce Management Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
11/12/15 Hot Fix X

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Workforce Management

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What's New

This release contains only resolved issues.


Resolved Issues

This release contains the following resolved issue:


WFM Server now provides improved performance of Scheduled and Forecast Service Level (SL) and Average Speed of Answer (ASA) in certain cases where it takes more than 15 seconds to complete these calculations, and when the Average Time to Abandon (ATA) parameter is enabled. (WFM-23950)



Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.21.

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This page was last modified on April 26, 2016, at 15:52.