8.5.003.15

Workforce Management Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
07/02/15	Hot Fix					X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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WFM Server's performance is improved when returning indicators that specify if data (IV, AHT, or Staffing) is present for activities in a Forecast Scenario. Previously, when a Forecast Scenario had many Activities, it could take a significant amount of time to retrieve the data indicators. (WFM-23339)

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WFM Server now optimizes Staffing Coverage when inserting multiple shifts with shift items in the Schedule Intra-Day module. Previously in this scenario, WFM Server set all breaks and/or meals to occur at the same time. (WFM-23251)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.15.