8.5.100.16

Workforce Management Database Utility Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
03/16/15	General					X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes the following new features and enhancements:

• Support for Microsoft Windows 8, 64-bit (compatible, native mode on WFM Web and WFM Database Utility only)
• Support for Oracle 12c Database Management Systems (DBMS)
• Microsoft SQL Server (MSSQL) 2014

Resolved Issues

This release contains the following resolved issues:

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When using Oracle or DB2 database servers, WFM enables you to delete Sites, even if there are Shifts used in Rotating Pattern Weeks and Profiles (used as Schedule Agents). Previously, these Shifts and Profiles had to be deleted manually before deleting Sites. (WFM-22043)

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You can now delete shifts in WFM even if they are being used in Schedule Scenarios or the Master Schedule, but only if the WFM database platform is:

• Microsoft SQL Server, starting with WFM database version 8.1.300.08
• Oracle DB Server, starting with WFM database version 8.5.100.00

(WFM-29652)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.100.16.