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Workforce Management Configuration Utility Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
09/26/14 General X

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Releases Info

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Data Aggregator settings that are hidden cannot be updated for Business Units or Sites, when the Configuration Utility OptionalSettings > HideDA_settings option is set to True. Previously, Data Aggregator settings could sometimes be updated, even though they were hidden. (WFM-21869)

In Configuration Utility, the About window now displays the correct release number (8.5.0) after login. Previously, the About window incorrectly displayed WFM Configuration Utility 8.1.3 (but with the correct Program version: (WFM-21860)

Agents and Activity types now display correctly in Configuration Utility. Previously in Configuration > Organization > Agent Properties, the agent could sometimes be incorrectly skilled as Secondary or Primary for an activity, based only on the agent's skills configuration, disregarding the Activity type directly assigned to the agent. (WFM-21952)

Turning off the Configuration Utility's Allow synchronization security option now disables user access to the synchronization functionality, if there is at least one other user whose access is enabled by this security option. Previously, users could perform synchronization, regardless of whether access was enabled or disabled by this security option setting. (WFM-22044)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on April 27, 2016, at 02:43.
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