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Workforce Management Builder Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
02/05/18 Update X

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Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

WFM Builder provides improved coverage in Intra-Day schedules by reducing the staffing of Secondary Activities in Activity Sets when the requirement for Secondary Activity staffing is 0. (WFM-28484)

WFM now schedules the correct number of hours per work week when Task Sequences are inflexible and shifts have a specific duration. (WFM-28420)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last modified on February 5, 2018, at 09:24.


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