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Web Services and Applications Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
11/30/20 Hot Fix X

Helpful Links

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Workspace Web Edition

Channels are now correctly displayed in the My Channels tab and Status menu, and the agent Global Status tooltip is now correctly displayed after an agent logs in to Workspace.

Previously, in some specific scenarios, all channels were displayed as Out of Service in the My Channels tab and no channels or agent states were displayed in the Global Status tooltip in the Navigation bar. An example of a scenario which could cause the display issue is: an agent tries to login for the first time and the login operation fails, then the agent tries to login again and the login operation succeeds. (HTCC-31269)

Web Services API

To force GWS to send the ParticipantsUpdated notification first and then the StatusChange notification, set the value of the new sendParticipantsUpdatedBeforeStatusChange option to true. (HTCC-31267)

The new disableCreatorAppIdUpdates option is added to the ServerSettings section of the application.yaml file. Setting the value of this option to true preserves the the original CreatorAppId of the interaction. The default value is false. (HTCC-31202)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on November 15, 2023, at 23:09.
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