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Web Services and Applications Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
06/16/20 Hot Fix X

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What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Workspace Web Edition

The GSW_CALL_RESULT key is no longer sent as part of the RecordProcessed event if:

  • The agent does not have the privilege to set a Call Result.
  • The Call Result has not been modified by the agent while handling the record.
  • The selected Call Result is Unknown. (HTCC-31054)

Web Services API

Web Services can now change an agent's state when the agent does not answer an invite to Consult or Conference by a queue (routing-based). To enable this feature, set the value of the enableNotReadyOnConferenceInviteExpiration option to true in the serverSettings section of the application.yaml file. The value is false by default. You can configure the status which will be set using the statusNameOnConferenceInviteExpiration option in the same serverSettings section. The default value is NotReady. (HTCC-31023)

When replying all to an email interaction, the sender's address is removed from recipients lists ("To", "Cc", "Bcc"). To enforce the case-insensitive comparison of email addresses, set the value of the enableEmailCaseInsensitive option to true in the serverSettings section of the application.yaml file. The default value is false. (HTCC-31007)

Web Services can now get the current interaction from Interaction Server if an agent is disconnected from one Web Services node and reconnected to another. To enable this feature, set the value of the enableInteractionRequestPull option to true. This feature is only applicable if the agent reconnects using the same Workspace Web Edition instance. It does not apply to any supervisors associated with the interaction or any active consultations. Previously, it was possible to have more than one agent in the same chat session due to the way Web Services handled interactions when an agent switched connections to a new node while handling an interaction. (HTCC-30978)

If a supervisor who is monitoring more than one agent stops monitoring one of the agents, monitoring of all the other agents is no longer stopped and the supervisor continues to receive monitoring notices for the remaining agents. (HTCC-30952)

The Chat API now includes referenceId in all chat-related HTTP responses that will be followed by CometD notification(s). It is possible to link a request and notifications sent as a result of the request. (HTCC-30874, HTCC-30875)

CRM Gplus Adapters

Workspace Web Edition deployed as an embedded application in Salesforce Lightning Experience

All Team Communicator search results items can now be accessed. Previously, the last item and information on the number of matching items in the search results list were not accessible. (HTCC-31052)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on June 16, 2020, at 17:07.
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