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8.5.202.77

Web Services and Applications Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/27/20 General X


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What's New

This release includes only resolved issues.

Due to stability issues with Web Services and Applications 8.5.202.71, Genesys recommends that all customers upgrade to this latest version.

Resolved Issues

This release contains the following resolved issues:


Workspace Web Edition

Workspace has been improved so that when it is in a tab in the background on some browsers, the Background Tabs Throttling feature does not cause background tasks, such as Softphone Connector, to time out due to inactivity on the Workspace tab. (HTCC-30974)


If you have configured an agent email signature to have an attached data field that takes attached data from an inbound email interaction, the attached data is now correctly displayed in the signature of the outgoing reply email. Previously, an error was displayed instead of attached data. (HTCC-30973)


Web Services API

Web Services can now wait a configured amount of time for the connection to Interaction Server to open before trying to send requests. To enable this feature, set the enableSyncConnectionToIxnServer option to true in the serverSettings section of the application.yaml file. The value is false by default. You can adjust the time to wait using the syncConnectionToIxnServerTimeout option in the same serverSettings section. The option default value is 3000 milliseconds. (HTCC-30896)


Web Services can now look for a call in memory if it isn't found in Cassandra. Set the new enableFindOrCreateCallSearchInMemory option to true in the serverSettings section of the application.yaml file. The value is false by default. (HTCC-30657)


Web Services can now clean up orphan "Scrolls" from Universal Contact Server (UCS) that consume memory. When Web Services gets a list of interactions from UCS that has more than 2,000 results, it creates a "Scroll" that must be released by Web Services when it's no longer needed. You can use the new enableUcsOrphanedScrollCleanup option to release this "Scroll". Set the option to true in the serverSettings section of the application.yaml file. (HTCC-30654)


Upgrade Notes

Refer to Upgrading Web Services and Applications in the Web Services and Applications Migration Guide for the procedure to upgrade to release 8.5.202.77.

This page was last edited on April 27, 2020, at 16:44.
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