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This release contains the following new features and enhancements:
Web Services API
- New parameter – lookupQueues (the default value is true) – is introduced to all digital media accept requests (ChatAccept, EmailAccept, FacebookAccept, TwitterAccept, WorkitemAccept). If set to false, inQueues will not be replaced by GWS URIs for these queues. (HTCC-30312)
This release contains the following resolved issues:
Workspace Web Edition
When Web Accessibility Tools are used with Workspace Web Edition (Agent Desktop), Call Duration and Hold Duration are now correctly accessible. (HTCC-30246)
No special procedure is required to upgrade to release 184.108.40.206.