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web-rtc.phone-number-prefix

Section: interaction-workspace
Default Value:
Valid Values: Any string
Changes Take Effect: When the session is started or restarted.
Discontinued: 8.6+

Specifies the prefix that is used for the phone number that is dynamically created for WebRTC.

8.5.202.45

Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/06/18 Hot Fix X

Helpful Links

What's New

This release contains the following new features and enhancements:

Workspace Web Edition

  • The web-rtc.phone-number-prefix option has been added to enable you to add a prefix to dynamically created WebRTC DNs to avoid matching dial-plans.



Resolved Issues

This release contains the following resolved issues:


Workspace Web Edition

The call muting state display now works as expected. Previously, after an agent unmuted a call by putting it on hold, the call muting state still displayed the call as muted when it was unmuted. (HTCC-29918)


In environments using external applications in Workspace, after an agent clicks Reply to an inbound email, all actions that update the reply interaction no longer cause a secondary tab containing the external application to open. (HTCC-29793)


For Internet Explorer, the scrollbar in the Standard Response view no longer disappears when an agent clicks in this area. (HTCC-29743)


Web Services API

GWS now recovers the correct agent state if it loses connection to Interaction Server or if an agent lands on a different GWS node. (HTCC-29778)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.202.45.

This page was last edited on November 15, 2023, at 23:09.
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