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Section: interaction-workspace
Default Value:
Valid Values: Any string
Changes Take Effect: When the session is started or restarted.

Specifies the prefix that is used for the phone number that is dynamically created for WebRTC.

Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/06/18 Hot Fix X

Helpful Links

What's New

This release contains the following new features and enhancements:

Workspace Web Edition

  • The web-rtc.phone-number-prefix option has been added to enable you to add a prefix to dynamically created WebRTC DNs to avoid matching dial-plans.

Resolved Issues

This release contains the following resolved issues:

Workspace Web Edition

The call muting state display now works as expected. Previously, after an agent unmuted a call by putting it on hold, the call muting state still displayed the call as muted when it was unmuted. (HTCC-29918)

In environments using external applications in Workspace, after an agent clicks Reply to an inbound email, all actions that update the reply interaction no longer cause a secondary tab containing the external application to open. (HTCC-29793)

For Internet Explorer, the scrollbar in the Standard Response view no longer disappears when an agent clicks in this area. (HTCC-29743)

Web Services API

GWS now recovers the correct agent state if it loses connection to Interaction Server or if an agent lands on a different GWS node. (HTCC-29778)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last modified on July 9, 2018, at 09:27.


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