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8.5.202.19

Web Services and Applications Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
01/26/18 Hot Fix X

Helpful Links

What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


When Genesys Web Services attempts to recover Agent State after disconnecting and reconnecting with Interaction Server, it no longer assumes that interactions that are in the INVITED state have already been accepted by an agent. Minimum required version of Interaction Server is 8.5.106.05; earlier than this version, Interaction Server does not provide interaction status (INVITED, ACCEPTED) information. (HTCC-29115)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.202.19.

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This page was last modified on January 26, 2018, at 11:35.