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8.5.000.47

Workspace Plugin for Skype for Business Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
12/18/15 General Under Shipping Control X

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What's New

This release contains the following new features and enhancements:

  • Support for Skype for Business Server, which is the new version of Microsoft Lync Server.
  • Support for video calls from customers.
  • Support for escalation from other media to video. For example, an interaction can start as an IM session that then gets escalated to voice, and then gets escalated to video. Or, what starts as a voice session can get escalated to video.


Resolved Issues

This release contains the following resolved issues:


The bell for an incoming IM call no longer continues ringing after the call was answered. (WPLYNC-273)


It is now possible to properly escalate an IM to voice call from an agent side from an existing IM conference with a customer. A consultation voice call is no longer created instead of an escalation call. (WPLYNC-272)


The Consultation header no longer remains on the consultation call target desktop after a call is completed by conversion to a conference call or is transferred. (WPLYNC-232)


You can now reject a call that arrives at the desktop after it has been routed from a Route Point. (WPLYNC-100)



Upgrade Notes

No special procedure is required to upgrade to release 8.5.000.47.

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This page was last modified on December 18, 2015, at 14:55.