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8.5.112.04

Stat Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
05/15/19 General X X X X

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What's New

This release contains the following new features and enhancements:


Resolved Issues

This release contains the following resolved issues:


In environments where the same time-range based statistics might simultaneously be open on different time-ranges, Stat Server now reports correct values for each time-range. Previously, because of an issue with the way statistics were identified internally, the value calculated for a statistic opened with one time-range might also have been reported for the same statistic opened with different time-ranges.

Below is an example of a time-range statistic that can be opened with different time-ranges (for instance, Range10-15 and Range16-20) and that could have been affected by the issue:

[Total_Short_Abandoned_Calls] 
Category=TotalNumberInTimeRange 
Description=Total number of calls abandoned within the specified time range 
Formula=DCID
MainMask=CallAbandonedFromRinging, CallAbandoned 
Objects=GroupQueues, Queue, RoutePoint 
Subject=DNAction

Statistical categories with mandatory time-ranges are:

  • TotalNumberInTimeRange
  • TotalNumberInTimeRangePercentage
  • TotalTimeInTimeRange
  • CurrentNumberInTimeRange
  • CurrentNumberInTimeRangePercentage
  • ServiceFactor1

Time-range can also be specified for the RelativeNumberPercentage statistical category. When specified, it is applied to actions/statuses in MainMask. (SS-8723)


Stat Server no longer experiences lengthy episodes of 100% CPU consumption. Previously, in rare circumstances, Stat Server was not able to properly maintain internal monotonic time. As a result, Stat Server frequently recalculated all time-based statistics, leading to 100% CPU consumption. (SS-8695)



Upgrade Notes

No special procedure is required to upgrade to release 8.5.112.04.

This page was last modified on May 23, 2019, at 14:03.

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