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8.5.105.10

Stat Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
02/03/17 Hot Fix X X

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What's New

This release includes only resolved issues.


Resolved Issues

This release contains the following resolved issues:


In cases when the system time was changed, Stat Server now returns the correct timestamp (the DN status start time) for the CurrentTargetState statistical category. (SS-7236)


For the ExpectedWaitTime statistical category, Stat Server now correctly returns a large value (for example, 900000) in the following scenario:

  • A virtual queue is set as an origination DN to the Agent Group.
  • One agent from the group above is logged in and in the NotReadyForNextCall status.
  • One call is in the virtual queue and no other calls were previously distributed from this virtual queue.

Previously, it incorrectly returned 0. (SS-7234)


In scenarios where the connection to the Configuration Server failed, and could not be reestablished, Stat Server now correctly alternates reconnect attempts between primary and backup Configuration Servers. (SS-7191)


Stat Server now correctly handles 0 (zero) max capacity in capacity rules. (SS-7081)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.105.10.

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This page was last modified on February 3, 2017, at 12:53.