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8.5.102.20

Stat Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
05/10/16 Hot Fix X X X X

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What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


Stat Server now correctly associates the tenant's capacity rule with a place/agent at startup, if that place/agent does not have any capacity rule assigned. (SS-6779)


Stat Server no longer resets statistics to zero after re-reading configuration, in case when backup file is enabled, available, contains serialized aggregates, and [statserver]\backup-file-aggregates-store=yes. (SS-6768)


Stat Server no longer terminates unexpectedly when a place, which has an agent logged into multimedia, is deleted from the configuration and the EventAgentLogout event arrives after the place is deleted. (SS-6763)


Stat Server no longer removes capacity rule from the agent/place after unrelated configuration changes to this agent/place (for example, adding or removing skills). (SS-6755, SS-7483)


Stat Server no longer terminates unexpectedly in the following scenario:

  • VAG TestVAG has script SkillExists("TestSkill") and Origination DN VQTest (VQ).
  • Agent X has the TestSkill skill and enters TestVAG.
  • Agent X logs into media (for example, email).
  • The TestSkill skill is deleted from Agent X (agent leaves the TestVAG).
  • The VQTest VQ is deleted from the configuration.
  • Email is distributed and accepted by Agent X.
  • Agent X marked email done or placed this email in an Interaction Queue.

(SS-6754)


Fixed backward compatibility issue for the CallAbandonedFromRinging action on virtual queues. Now there is no correlation between the CallAbandonedFromRinging action and the InteractionAbandonedDuringOffering action. (SS-6740)


Stat Server no longer terminates unexpectedly in the following (or similar) scenario:

  • Start Stat Server with the TENANT tenant assigned.
  • Add Mediatype(name=N,DBID=X) to the TENANT tenant.
  • Remove the TENANT tenant from Stat Server tenants.
  • Add the TENANT tenant back to Stat Server tenants.
  • Remove MediaType(name=N,DBID=X) from the TENANT tenant.
  • Add DispositionCode(name=N,DBID=Y) to the TENANT tenant.

(SS-6739, SS-6582)


Stat Server now correctly ends all relevant CallConsultReceived actions upon the EventReleased event. (SS-6734)


Stat Server, running on Linux, no longer ignores valid filters at startup after attempting to parse a filter containing a syntax error. (SS-6732)


Stat Server no longer terminates unexpectedly after the following multimedia events sequence:

  • EventInvited with visibility_mode = [COACH] (Agent1 was invited for consultation by Agent3)
  • EventPartyAdded with visibility_mode = [COACH] (Agent2 accepted the invitation for the consultation from Agent3)
  • EventRevoked or EventRejected (Agent1 did not accept the invitation for the consultation)
  • EventMediaRemoved or EventLogout (Agent1 logged out)
  • EventPartyRemoved (Agent2 stopped the consultation)

(SS-6731)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.102.20.

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This page was last modified on May 17, 2017, at 07:56.