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8.5.102.12

Stat Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
12/10/15 General X X X X

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What's New

This release contains the following new features and enhancements:

  • Serialization of Statistical Aggregates to/from Backup File.
  • Enhanced ExpectedWaitTime2 statistic – better precision, no limitation for use with Voice media.
  • Support for System attributes in filters and formulas.
  • Support for Tenant as a native statistical object.
  • Stat Server supports the following new multimedia actions for Tenants:
    • InteractionCreated
    • InteractionAbandonedDuringOffering (see also known issue)
    • InteractionAccepted1
    • InteractionDeleted
    • InteractionPastAcceptServiceLevel
    • InteractionPastCompletionServiceLevel
  • Stat Server calculates regular statistics on StagingArea for the following new multimedia actions:
    • InteractionPastAcceptServiceLevel
    • InteractionPastCompletionServiceLevel
  • Support for RONA (Revoke On No Answer) on associated Virtual Queues controlled by the multimedia switch.
  • Two new options may be configured in the [statserver] configuration section:
    • backup-file-aggregates-store
    • disconnect-from-lca-on-history-log-expired
  • New GetList function and IsNull predicate in filters and formulas.
  • The following scripting enhancements are introduced:
    • Added true and false keywords.
    • Inline if is now supported: <boolean expression> ? <result1> : <result2>.
      If boolean expression is true then result1 is returned, else result2 is returned.
    • DNIS and ThisQueue now can be compared to a variable string expression, in addition to a literal string.
    • GetAver, GetSum, GetMin, GetMax, GetNumber, GetString are now applicable not only to UserData but to any key-value list attributes: UserData/Reasons/Extensions/System.


Resolved Issues

This release contains the following resolved issues:


Stat Server no longer terminates unexpectedly following removal of a backup of the primary Configuration Server in Stat Server configuration. (SS-6568)


Stat Server now correctly updates time-based statistics after a disconnection from Configuration Server/Configuration Server Proxy that caused re-reading of the configuration and subsequent re-connection. (SS-6556, SS-6553, SS-6524)


Stat Server no longer terminates unexpectedly upon an agent logout after a skill was removed from this agent. Previously, Stat Server terminated unexpectedly in that scenario on the following conditions:

  • An agent has the SKILL1 skill.
  • Virtual Agent Group has the SkillExists(SKILL1) | LoggedIn(queue1) script.
  • Virtual Agent Group has origination DNs in this order: queue2, queue1.
  • T-Server does not send the EventQueueLogout event.

(SS-6554, SS-6472)


Stat Server no longer terminates unexpectedly on Solaris and AIX in the following scenarios:

  • Current statistic is opened for the statistical object A by the client C (but not any other clients).
  • Object A is renamed to B.
  • Object B is removed from the configuration.
  • Client C is disconnected from Stat Server.

(SS-6521)


ADDP tracing (adding or removing) changes take effect after Stat Server restart. Timeout settings are dynamic. (SS-6489)


Stat Server now supports TLS connections to Message Server. (SS-6435, SS-6231)


Now the IsNull( Reason ) filter works properly for media channels. Genesys recommends to use the IsNull( Reason ) & ~(PairExist(Reasons, "", "")) filter to exclude all reasons, including voice DN reason codes. (SS-6397)



Upgrade Notes

No special procedure is required to upgrade to release 8.5.102.12.

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This page was last modified on June 20, 2016, at 13:13.