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Stat Server Release Notes

Release Date Release Type Restrictions AIX HP-UX PA HP-UX IPF Linux Solaris Windows
10/31/14 General X X X X

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New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.5 release of Stat Server.

  • Support of multiple Interaction Servers that handle the same Tenant.
  • Support of the EventHint panic signal from Interaction Server. Refer to the eServices Reference Manual for more information about this feature.
  • Support of Interaction Server Proxy.
  • Support of direct connection to the database.
  • Stat Server features more robust DND model implementation for voice.
  • Stat Server processes network messages (client and server) in a separate thread.
  • Support of higher number of concurrent client connections (on most platforms).
  • Stat Server no longer supports the Genesys suite-wide deployment wizards. All deployment wizards are now included in Genesys Administrator Extension (GAX):
    • Resource Capacity Editor of GAX covers all the functionality that was covered by the Recourse Capacity Wizard.

Corrections and Modifications

This release also includes the following corrections or modifications:

Stat Server now prevents a duplicate information under Oracle RAC for STATUS and LOGIN tables. Make sure to recreate database using new login_oracle.sql script and set the identity-in-login-table option to on ([statserver] section). (SS-5963)

Stat Server now runs with the -nco command line parameter defaulting to 0. It is no longer necessary to specify the -nco 0 on the command line. This can be overwritten with the -nco option or the NCO_XCOUNT environment variable. Previously the default for the -nco parameter was 6. (SS-5903)

Stat Server may send empty LoginID attribute of the CurrentState statistic value in scenarios when an agent logs into multiple DNs and subsequently logs out from one of them. (SS-5897)

Stat Server now correctly generates the CallAnswered action on a Virtual Queue for the multi-media switch in interaction scenarios, associated with multiple Virtual Queues. (SS-5769)

Stat Server no longer consumes 100% of CPU when the number of open client connections on Linux reaches 1528. (SS-5767)

Stat Server now correctly calculates the DN status in scenarios associated with an implicit NAT completion when the EventNetworkCallStatus T-Event is not generated. (SS-5737)

Stat Server no longer generates the AfterCallWork action on a regular DN during DND. Also, if DND start any existing AfterCallWork action on a regular DN is ended. (SS-5261)

Stat Server connected to backup CS Proxy may not reconnect to primary CS Proxy in case when CS Proxy switchover is caused by changing backlog option. The disconnect-switchover-timeout option in SCS can be used to prevent CS Proxy switchover when port-related options like backlog are changed for that application. (SS-4959)

Stat Server no longer disconnects under the heavy call-volume, if a large number of time-based statistics is opened. (SS-137)

This page was last modified on October 31, 2014, at 12:26.


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