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Genesys SR Service 8.5.x Release Note

This Release Note applies to all 8.5.x releases of Genesys SR Service. Links in the Available Releases section enable you to access information regarding a specific release.


Available Releases

[+] Note about release order

Release 8.5.3:

Release Release Date Release Type Restrictions AIX Linux Solaris Windows
8.5.371.30 01/05/24 Hot Fix X
8.5.371.21 10/19/23 Hot Fix X
8.5.371.19 09/27/23 Hot Fix X
8.5.371.15 04/13/23 Hot Fix X
8.5.371.13 05/07/22 General X
8.5.371.10 03/31/22 Hot Fix Unavailable X
8.5.370.99 11/16/21 General X
8.5.370.95 06/10/21 General X
8.5.370.93 03/30/21 Hot Fix X
8.5.370.85 12/07/20 Hot Fix X
8.5.370.82 10/19/20 General Under Shipping Control X
8.5.370.78 04/24/20 General Under Shipping Control X
8.5.370.68 12/20/19 Hot Fix X
8.5.370.63 09/03/19 General Under Shipping Control X
8.5.366.12 05/08/19 Hot Fix X
8.5.366.05 03/27/19 Hot Fix X
8.5.366.04 02/20/19 Hot Fix X
8.5.365.01 01/04/19 General Under Shipping Control X
8.5.360.03 05/17/18 General Under Shipping Control X
8.5.355.61 03/09/18 General Under Shipping Control X
8.5.350.65 12/15/17 General Under Shipping Control X
8.5.345.24 09/27/17 General Under Shipping Control X
8.5.341.40 08/10/17 Hot Fix X
8.5.341.11 07/14/17 General Under Shipping Control X
8.5.340.81 06/28/17 General Under Shipping Control X
8.5.335.73 03/29/17 General Under Shipping Control X
8.5.330.64 12/20/16 General Under Shipping Control X
8.5.320.64 09/27/16 General Under Shipping Control X
8.5.311.13 07/11/16 General Under Shipping Control X
8.5.302.14 06/03/16 Hot Fix X
8.5.302.10 04/01/16 General Under Shipping Control X

Release 8.5.2:

Release Release Date Release Type Restrictions AIX Linux Solaris Windows
8.5.230.23 02/01/16 General Under Shipping Control X
8.5.220.72 10/02/15 General Under Shipping Control X
8.5.205.10 08/21/15 Hot Fix X
8.5.205.00 04/15/15 General Under Shipping Control X
8.5.204.04 01/16/15 General Under Shipping Control X
8.5.203.02 11/21/14 Hot Fix X
8.5.203.01 11/03/14 General Under Shipping Control X
8.5.200.04 09/18/14 General Under Shipping Control X

This Release Note lists the supported operating systems for each release at a high level. For more detailed information about the supported versions for each operating system, see the Genesys Interaction Recording page in the Genesys Supported Operating Environment Reference.

Discontinued Support

[+] Note about discontinued items


There are no discontinued items for this product.


Known Issues

You can find information about Known Issues and Recommendations for all 8.5.x releases of the Genesys SR Service product, including the issues that are specific to Localized (International) releases, at the following links:

Related Resources

For additional information about the Genesys SR Service, see the following documentation:

Release Notes for other Genesys components are available here.

This page was last edited on January 5, 2024, at 14:06.
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