post-call-survey
Section: agg-feature
Default Value: No default value
Valid Values: none. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA
Changes Take Effect: After restart
Instructs RAA to enable the post-call-survey columns in the AGENT, AGENT_GRP, AGENT_QUEUE, and ID tables. To disable these columns, remove this option from the section.
RAA can populate these columns only after you run the optional Genesys Info Mart script make_gim_post_call_survey.sql.
default
Section: agg-gim-thld-CHAT-PARKING
Default Value: 28800
Valid Values: Valid values range from 1 to 2147483647
Changes Take Effect: After restart of the aggregation process
The threshold values that you configure in this section are used to count interactions based on whether they were in the parking queue for longer than the threshold value:
- If the amount of time that the interaction spent in the queue is equal to or less than the threshold value, it is counted in the metric SESSIONS_PARKED_SHORT
- If the amount of time that the interaction spent in the queue is greater than than the threshold value, it is counted in the metric SESSIONS_PARKED_LONG
<media>
Section: agg-gim-thld-CHAT-PARKING
Default Value: Value Specified by the default option
Valid Values: A value that exists in the Genesys Info Mart MEDIA_TYPE.MEDIA_NAME_CODE field.
Changes Take Effect: After the next run of aggregation.
An option name that corresponds to a value that exists in the Genesys Info Mart MEDIA_TYPE.MEDIA_NAME_CODE field.
enable-available-features
Section: agg-feature
Default Value: No default value
Valid Values: None. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart
Introduced: 8.5.011
Enables all available features in the [agg-feature] section, with the exception of enable-gpr-fcr, which is enabled by this option only in release 8.5.011.02.
enable-sdr
Section: agg-feature
Default Value: No default value
Valid Values: None. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process
Introduced: 8.5.001.30
Instructs RAA to enable SDR aggregate tables: SDR_ACTIVITY, SDR_SESS_MILESTONE, SDR_SESSION and SDR_SESS_BLOCK . To have RAA exclude SDR aggregate data, remove this option from this section.
user-data-gen-dim
Section: agg-feature
Default Value: No default value
Valid Values: none. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart
Introduced: 8.5.011
When enabled, this feature adds the USER_DATA_GEN_KEY1 and USER_DATA_GEN_KEY2 dimensions to the following aggregate tables: ID, AGENT, AGENT-CAMPAIGN, AGENT_GRP, QUEUE, QUEUE_GRP, AGENT_QUEUE, QUEUE_ABN, QUEUE_ACC, and CAMPAIGN. The aggregate tables take values from USER_DATA_GEN_DIM_KEY_1 and USER_DATA_GEN_DIM_KEY_2 of the IRF_USER_DATA_KEYS table.
8.5.011.02
Reporting and Analytics Aggregates Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 12/18/19 | General | X | X |
Helpful Links
What's New
This release contains the following new features and enhancements:
- User Data enhancements — New dimensions are added to provide enhanced user-data reporting:
- New dimensions, USER_DATA_GEN_KEY1 and USER_DATA_GEN_KEY2, are added in the following aggregate tables: ID, AGENT, AGENT_GRP, QUEUE, QUEUE_GRP, AGENT_QUEUE, QUEUE_ABN, QUEUE_ACC_AGENT, AGENT_CAMPAIGN, and CAMPAIGN. The aggregates take values from USER_DATA_GEN_DIM_KEY_1 and USER_DATA_GEN_DIM_KEY_2 of the IRF_USER_DATA_KEYS table.
- A new configuration option, user-data-gen-dim, in the [agg-feature] section, enables the new dimensions.
- (GCXI-2267)
- SDR aggregate enhancements —
- The following new columns are added to the SDR_SESSION aggregate table: AS_ TRANSFERRED, AS_ENTERED, SS_ENTERED, SS_CONTAINED , QUEUE_ABANDONED, AGENT_ROUTED, and DN_ROUTED. (GCXI-2203)
- A new aggregate table, SDR_ACTIVITY, provides summarized metrics to support reporting on agent activity. This aggregate is enabled by the enable-sdr option. (GCXI-2184)
- Miscellaneous enhancements —
- During startup, RAA now verifies that the installed release of Genesys Info Mart supports the RAA active release and all activated RAA features. (GCXI-2237)
- A new command, java -jar GIMAgg.jar -version, is added. Enter this command at the command-line prompt to view information about the RAA release, and compatible Genesys Info Mart releases. (GCXI-2236)
- A new configuration option, enable-available-features, in the [agg-feature] section, enables all features that are supported in the current RAA release. (GCXI-2180)
- A new configuration section, [agg-gim-thld-CHAT-PARKING], allows you to configure a duration threshold value that defines the amount of time interactions are expected to remain parked in a queue. The section supports two options: <media> and default. (GCXI-2114)
- A new option, post-call-survey, in the [agg-feature] section, enables reporting on post-call-survey aggregate data. (GCXI-2325)
Resolved Issues
This release contains the following resolved issues:
The healthCheck tool now completes successfully in scenarios where it takes a long time for the healthCheck tool to run.
Previously in such scenarios, the healthCheck tool occasionally reported a problem, and exited prematurely with a message similar to the following:
RAA 8.5.010.01 dispatching is stopped!(GCXI-2182)
Upgrade Notes
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.