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Contact Center Advisor and Workforce Advisor is part of 9.x starting in

Contact Center Advisor and Workforce Advisor Release Notes

Release Date Release Type Restrictions AIX Solaris Linux Windows
08/09/18 Hot Fix Platform independent within supported platforms*
*There is one Installation Package (IP) for Advisors. The OS Group identified on your software DVD might be "Windows", but the installation file can be used with a Windows platform or a Linux platform.

Helpful Links

Releases Info

Product Documentation

Genesys Products

What's New

This release is compatible with the following Advisors components:

  • Advisors Platform release
  • Advisors Genesys Adapter release
  • Frontline Advisor release

Resolved Issues

This release contains the following resolved issues:

Changes that you make to the Contact Center Advisor (CCAdv) and Workforce Advisor (WA) filter settings for the mobile Alerts pane are now retained. Previously, those changes were not retained when you re-opened the filter settings. (CAWU-13107)

The data import task no longer times out in an MS SQL environment where there is a large number of configured applications in the rollup. Previously in this scenario, the data import task could time out and report a java.lang.IllegalStateException error message and the CCAdv dashboard would stop updating. (CAWU-13105)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on November 7, 2018, at 06:22.
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