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Known Issues and Recommendations

Advisors Genesys Adapter

The Known Issues and Recommendations section is a cumulative list for all 9.0.x releases of Advisors Genesys Adapter. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.

See also Internationalization Issues.

If there are no Advisors Filters Business Attributes configured or if there are filters but those filters are not migrated to the release 9.0 Advisors Filters Business Attributes format (as recommended in Step 11 of the Pulse Advisors migration procedure for 9.0 releases), you might experience a long delay in the startup of the Frontline Advisor (FA) environment when issuing statistics to Stat Server, especially if there is a large number of agents in the FA hierarchy.

Workaround: If you are running Advisors release or later, you can work around the issue by adding at least one Advisors Filters Business Attribute, configured in the Genesys Configuration Server. Starting with release, no workaround is required.

ID: GEN-3075 Found In: Fixed In:

Internationalization Issues

Information in this section is included for international customers. Release numbers in the Found In and Fixed In fields refer to the English (US) release of Advisors Genesys Adapter unless otherwise noted in the issue description.

There are no internationalization issues for this product.

This page was last edited on August 5, 2019, at 17:44.
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