Social Media Plug-in for Workspace Release Notes
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As of November 10, 2017, this release is no longer available. Changes that were included in this HotFix will be made available as part of the next release. If you’ve already downloaded the software, please refer to the Product Alert for Social Messaging Management on the eServices page.
This release contains the following resolved issues:
Agents can now open and reply to Facebook private message interactions from My Interaction Queues while keeping the session active. Previously, agents were unable to reply to customers' private messages as the text box for chat was disabled when the messages were pulled from the interaction queues. (SMD-3611)
No special procedure is required to upgrade to release 8.5.405.19.