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8.5.405.19

Social Media Plug-in for Workspace Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
11/03/17 Hot Fix Unavailable X

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Releases Info


Product Documentation

eServices

Genesys Products

List of Release Notes

What's New

As of November 10, 2017, this release is no longer available. Changes that were included in this HotFix will be made available as part of the next release. If you’ve already downloaded the software, please refer to the Product Alert for Social Messaging Management on the eServices page.



Resolved Issues

This release contains the following resolved issues:


Agents can now open and reply to Facebook private message interactions from My Interaction Queues while keeping the session active. Previously, agents were unable to reply to customers' private messages as the text box for chat was disabled when the messages were pulled from the interaction queues. (SMD-3611)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.405.19.

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This page was last modified on November 10, 2017, at 04:09.