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Social Media Plug-in for Workspace Release Notes

Release Date Release Type Restrictions AIX HP-UX PA HP-UX IPF Linux Solaris Windows
01/08/15 General X

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New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Social Media Plug-in for Workspace.

  • The following privileges (roles) for agents are added:

Facebook: Can Show Post History, Can Edit Outbound Posts, Can Edit Outbound Comments, Can Like/Unlike Posts and Comments, Can Change Visibility of Posts, Can Create Private Messages, Can Create Unsolicited Outbound Posts

Twitter: Can Favorite and Unfavorite Tweets, Can Retweet, Can Create Direct Message, Can Create Unsolicited Outbound Tweets, Can Delete Own Tweets, Can Follow a User

  • When an Agent Replies to or Comments on a Facebook or Twitter interaction, the Case Data attached to the incoming interaction is propagated to the corresponding outbound interaction.
  • Agents can edit outbound Facebook Posts and Comments.
  • Agents can reply to a Facebook interaction from the History after the the interaction is marked Done.
  • Facebook comments made by agents are visible in the interaction window.
  • Agents' replies to Facebook private messages are visible in the transcript of the interaction.
  • Windows 2012 is supported.
  • Agents can view previews of attached images in tweets.
  • Outbound tweets whose status is Done can be deleted from the History by the Agent.
  • Agents can highlight and un-highlight Facebook posts.
  • Agents can Like or Unlike a Facebook post or comment.
  • Agents can Hide and Unhide Facebook posts.
  • Agents can Favorite and Unfavorite tweets.

Corrections and Modifications

This release also includes the following corrections or modifications:

The default values of the <media-type>.hashtag-regex options (see http://docs.genesys.com/Documentation/ES/8.5.1/SMSolution/IWPlugins#t-1) have been updated to (?:(?<=\s)|^)#(\w*[A-Za-z_]+\w*) (SMD-1974)

This page was last modified on January 8, 2015, at 16:46.


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