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Universal Contact Server Manager 8.5.x Release Note

This Release Note applies to all 8.5.x releases of Universal Contact Server Manager. Links in the Available Releases section enable you to access information regarding a specific release.

For information about 8.1.x releases of Universal Contact Server Manager, see the 8.1 Release Note (Cumulative).

Available Releases

Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.

This Release Note lists the supported operating systems for each release at a high level. For more detailed information about the supported versions for each operating system, see the eServices page of the Genesys Supported Operating Environment Reference Guide.

You can find Release Notes for particular releases of Universal Contact Server Manager at the following links:


Release 8.5.3:

Release Release Date Release Type Restrictions AIX Linux Solaris Windows
8.5.300.02 10/16/17 General       X


Release 8.5.0:

Release Release Date Release Type Restrictions AIX Linux Solaris Windows
8.5.000.03 08/21/14 General X

Discontinued Support

The Discontinued Support section is cumulative. It lists functionality that is no longer supported in this software and the release number of the version in which support was discontinued. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


Support for Java 1.7 is discontinued as of release 8.5.300.02.


Support for Windows Server 2008 is discontinued as of release 8.5.300.02.


Support for Windows Server 2003 is discontinued as of release 8.5.000.03.


Link to Known Issues

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of the product. It includes information on when individual items were found and, if applicable, corrected. The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.

You can find information about Known Issues and Recommendations that apply to some 8.5 releases of Universal Contact Server Manager, including the issues that are specific to Localized (International) releases, at the following links:

Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website.

The following documentation also contains information about this software. Please consult the Deployment Guide first.

  • The following are accessible directly from the eServices product page on the Genesys Documentation website:
    • eServices Deployment Guide describes deployment procedures for all eServices components. It also contains a high-level description of the eServices system, its architecture, and a list of new features in the current release.
    • eServices Administrator's Guide presents recommendations for monitoring and adjusting your eServices configuration, plus detailed explanations of procedures to use for selected special purposes.
    • eServices Reference Manual provides a reference listing of all configuration options.
    • eServices Social Media Solution Guide describes deployment and use of the Genesys Social Messaging product.

Release Notes for other Genesys components are available here.

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This page was last modified on April 26, 2018, at 19:35.