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Social Messaging Server 8.5.x Release Note

This Release Note applies to all 8.5.x releases of Social Messaging Server. Links in the Available Releases section enable you to access information regarding a specific release.

For information about 8.1.x releases of Social Messaging Server, see the 8.1 Release Note (Cumulative).

Available Releases

[+] Note about release order

Release 8.5.1:

Release Release Date Release Type Restrictions AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.5.101.19 02/03/17 Hot Fix X X X X
8.5.101.15 04/14/16 Hot Fix X X X X
8.5.101.14 03/09/16 Hot Fix X
8.5.101.09 06/10/15 Hot Fix X X X X
8.5.101.08 05/07/15 Hot Fix X X X X
8.5.101.07 01/08/15 General X X X X

Release 8.5.0:

Release Release Date Release Type Restrictions AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.5.000.11 07/16/14 General X X X X

The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the Messaging Apps/Social Engagement page in the Genesys Supported Operating Environment Reference Guide.

Discontinued Support

[+] Note about discontinued items


  • Linux 5 32-bit
  • Windows 2003
  • Windows 2008 32-bit

Discontinued as of: 8.5.000.11.


Link to Known Issues

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of the product. It includes information on when individual items were found and, if applicable, corrected. The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.

You can find information about Known Issues and Recommendations that apply to some 8.5 releases of Social Messaging Server, including the issues that are specific to Localized (International) releases, at the following links:

Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website.

The following documentation also contains information about this software. Please consult the Social Media Solution Guide first.

  • The following are accessible directly from the eServices product page on the Genesys Documentation website:
    • eServices Social Media Solution Guide describes deployment and use of the Genesys Social Messaging product.
    • eServices Deployment Guide describes deployment procedures for all eServices components. It also contains a high-level description of the eServices system, its architecture, and a list of new features in the current release.
    • eServices Administrator's Guide presents recommendations for monitoring and adjusting your eServices configuration, plus detailed explanations of procedures to use for selected special purposes.
  • The Messaging Apps/Social Engagement page in the Genesys Supported Operating Environment Reference Guide provides detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations for eServices components.

This page was last edited on December 10, 2019, at 11:30.
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