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internal-interactions-sorting

Section: settings
Default Value: true
Valid Values: true, false, yes, no
Changes Take Effect: Immediately


Specifies if Interaction Server Proxy should use internal sorting mechanism while merging responses containing multiple interactions in given order from multiple nodes. This option applies to: RequestTakeSnapshot, RequestGetSnapshotInteractions, RequestFindInteractions, RequestGetWorkbinContent. After change it applies to newly sent requests, i.e. already taken snapshot won't be affected (only option is to re-take same snapshot). It's adviced to restart Interaction Server Proxy after changing this value.

internal-interactions-sorting

Section: settings
Default Value: true
Valid Values: true, false, yes, no
Changes Take Effect: Immediately


Specifies if Interaction Server Proxy should use internal sorting mechanism while merging responses containing multiple interactions in given order from multiple nodes. This option applies to: RequestTakeSnapshot, RequestGetSnapshotInteractions, RequestFindInteractions, RequestGetWorkbinContent. After change it applies to newly sent requests, i.e. already taken snapshot won't be affected (only option is to re-take same snapshot). It's adviced to restart Interaction Server Proxy after changing this value.

Known Issues and Recommendations

Interaction Server Proxy

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Interaction Server Proxy. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.


See also Internationalization Issues.



Refer to the eServices Deployment Guide for information about Interaction Server Cluster limitations.


Configuration options for release 8.5.1 and later are described in the eServices Options Reference.


In Interaction Server cluster environments, if the primary/backup switchover occurs for one of the nodes while the Proxy is processing an interaction-related request from a client application, the client request might not be answered in rare situations.

ID: ESR-13218 Found In: 8.5.109.19 Fixed In: 8.5.110.11

In Interaction Server cluster environments with frequent disconnects or primary/backup switchovers, the agent application might receive error messages when it refreshes a snapshot that was taken previously.

Workaround: Log out of the agent application and log in again.

ID: ESR-13217 Found In: 8.5.109.19 Fixed In: 

Interaction Server Proxy might terminate unexpectedly if the client application issues the message RequestGetSnapshotInteractions and then immediately issues the message RequestReleaseSnapshot for the same attr_shapshot_id without waiting for a response from the initial RequestGetSnapshotInteractions message.

ID: ESR-13194 Found In: 8.5.108.19 Fixed In: 8.5.109.19

In some rare situations, the ForceLogout request can cause Interaction Server Proxy to exit.

ID: ESR-12885 Found In: 8.5.109.11 Fixed In: 8.5.109.13

The Agent Desktop may experience an issue in communicating with Interaction Server Proxy in the following scenario:

  1. The Proxy has the option internal-interactions-sorting enabled (with value true).
  2. A snapshot was taken.
  3. One of the Interaction Server nodes whose interactions are involved in the Snapshot becomes unavailable.

In this scenario, if the Desktop sends RequestGetSnapshotInteractions and all of the requested interactions are located on the unavailable node, it might not receive any response.

ID: ESR-12290 Found In: 8.5.108.19 Fixed In: 8.5.109.11

This release of Interaction Server Proxy will not run if configured as a T-Server Application type. You must use the Interaction Server Application type (template InteractionServerProxy_851.apd).

ID: ESR-12218 Found In: 8.5.108.19 Fixed In: 8.5.110.11

Sorting interactions in responses to client requests as controlled by the internal-interactions-sorting option, introduced in release 8.5.108.19, has a limitation in the following scenario:

  • The attribute OrderBy is not present in RequestGetWorkbinContent.
  • An Order is defined for the View from which the query is executed.
  • The option internal-interactions-sorting is set to false.

In this scenario, the Proxy does not sort interactions in the response according to that defined Order. Rather, it simply concatenates the lists of interactions as they arrived from Interaction Server nodes. If internal-interactions-sorting is set to true, the Proxy uses the default ordering received_at, id.

ID: ESR-12163 Found In: 8.5.108.19 Fixed In: 

Sorting of the list of interactions in the responses to requests from clients according to the Order attribute, introduced in release 8.5.108.19, is not applied in composing the response to the ESP request whose service name is "InteractionManagement" and method name is "Find" when the Order parameter is set.

ID: ESR-12157 Found In: 8.5.108.19 Fixed In: 8.5.109.11

The statement of support for Red Hat Enterprise Linux 7 is missing from the read_me.html and ip_description.xml files in the installation package.

ID: ESR-11734 Found In: 8.5.107.14 Fixed In: 8.5.108.19

On the Solaris platform, if a secure port is configured for the server but Genesys Security Pack libraries are not available in the path, the server may produce a core file upon normal termination.

ID: ESR-11303 Found In: 8.5.107.14 Fixed In: 

If the connections of an Interaction Server Cluster are not configured properly as described in the eServices Deployment Guide, the Proxy might exit unexpectedly shortly after it starts.

ID: ESR-11022 Found In: 8.5.107.14 Fixed In: 


Internationalization Issues

Information in this section is included for international customers.


There are no internationalization issues for this product.


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This page was last modified on September 25, 2018, at 11:35.