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internal-interactions-sorting

Section: settings
Default Value: true
Valid Values: true, false, yes, no
Changes Take Effect: Immediately


Specifies if Interaction Server Proxy should use internal sorting mechanism while merging responses containing multiple interactions in given order from multiple nodes. This option applies to: RequestTakeSnapshot, RequestGetSnapshotInteractions, RequestFindInteractions, RequestGetWorkbinContent. After change it applies to newly sent requests, i.e. already taken snapshot won't be affected (only option is to re-take same snapshot). It's adviced to restart Interaction Server Proxy after changing this value.

default-filter-type

Section: log-filter
Default Value: copy
Valid Values: skip, hide, copy
Changes Take Effect: Immediately, applies to all new reporting events


Sets the default for filtering the output of user data keys to the Interaction server log. You can set the default filter to one of three values:
  • skip - does not output key-value pair from user data
  • hide - hides the value of the key
  • copy - prints both the key and its value
This default filter applies to all user data keys, except any individual key in the log-filter-data section, which you custom-define to always hide or show in the log output, regardless of the default filter type.

max-protocol-message-size

Section: log-control
Default Value: 8192
Valid Values: Any integer from 1,024 to 131,072 (128k)
Changes Take Effect: Immediately


Specifies the maximum size, in characters, of the protocol message to log. If text representation of the message is greater than the specified number of characters the output is truncated.

max-protocol-attribute-size

Section: log-control
Default Value: 1024
Valid Values: Any integer from 256 to 8,192 (8k)
Changes Take Effect: Immediately


Specifies the maximum size, in characters, of the protocol attribute to log. If text representation of the attribute is greater than the specified number of characters the output is truncated.

mandatory-keys-to-log

Section: log-control
Default Value:
Valid Values: Any valid key name(s) separated by ','
Changes Take Effect: Immediately


Specifies a list of keys that are always visible in the log, regardless of the value of the hide-attached-data option.

log-custom-message-content

Section: log-control
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately


Allows or prohibits the printing of binary content of EventCustom (Virtual Queue events generated by URS) in the log output. A value of true or yes allows the printing.

hide-attached-data

Section: settings
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately


Prohibits or allows the printing of attached data in the log output. A value of true or yes prohibits the printing.

8.5.109.11

Interaction Server Proxy Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
05/01/17 General X X X X

Helpful Links

Releases Info


Product Documentation

eServices

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

  • Interaction Server Proxy now uses the <InteractionId> value provided in the UserData of External Service Protocol (ESP) requests to relay the request to the node in the Interaction Server Cluster that is known to process interactions with that ID. Previously that data was ignored, so if the request did not contain <InteractionId> in its parameters, the request was forwarded to the next node in round-robin fashion, which often resulted in separating related interactions by submitting them to different nodes.
  • Starting with this release, Interaction Server Proxy joins Interaction Server and other Genesys applications in supporting the following configuration options:

Resolved Issues

This release contains the following resolved issues:


This release fixes an issue with the processing of RequestGetSnapshotInteractions that previously sometimes caused unexpected application termination in certain scenarios. (ESR-12736)


Interaction Server Proxy properly uses the unified snapshot_id delivered to clients, rather than the snapshot_id received in responses from Interaction Server nodes. Previously, in some cases, using the wrong snapshot_id led to unexpected behavior, such as an unknown snapshot error or the client being unable to match the response to the request. (ESR-12474, ESR-12460, ESR-12584)


The Agent Desktop no longer experiences an issue in communicating with Interaction Server Proxy in the following scenario:

  1. The Proxy has the option internal-interactions-sorting enabled (with value true).
  2. A snapshot is taken.
  3. One of the Interaction Server nodes whose interactions are involved in the Snapshot becomes unavailable.

Previously in this scenario, if the Desktop sent RequestGetSnapshotInteractions and all of the requested interactions were located on the unavailable node, it sometimes did not receive any response. (ESR-12290)


In this release the Order attribute of the ESP request whose service name is "InteractionManagement" and method name is "Find" is processed the same way as the corresponding Interaction Server protocol request. Previously, the Proxy did not take this attribute into account. (ESR-12157)


Upgrade Notes

No special procedure is required to upgrade to release 8.5.109.11.

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This page was last modified on May 1, 2017, at 14:42.