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Known Issues and Recommendations

Genesys Cloud API Driver for Twitter

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Genesys Cloud API Driver for Twitter. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.


See also Internationalization Issues.



If a customer unfollows a brand, the Send Direct message link is still shown on the agent's desktop, but sending a direct message will fail. This is because Twitter does not send any event reporting the act of unfollowing, so the desktop cannot reflect that change.

ID: SMD-2777 Found In: 8.5.200.17 Fixed In: 


Internationalization Issues

Information in this section is included for international customers.


There are no internationalization issues for this product.


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This page was last modified on June 27, 2017, at 09:22.