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Genesys Cloud API Driver for Twitter Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
06/27/16 General X X X X

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List of Release Notes

What's New

This release contains the following new features and enhancements:

Resolved Issues

This release contains the following resolved issues:

Analysis of inbound tweets has been improved so that all tweets mentioning or directed to the tracked Twitter handle are fetched. Previously some relevant tweets were omitted. (SMD-3203)

If a customer unfollows a brand, the Send Direct message link stops appearing on the agent's desktop. Previously, the link remained on the agent's desktop but in fact it was not possible to send a direct message. Note that there may be a delay of up to 15 minutes between the customer unfollowing the brand and the removal of the Send Direct message link. (SMD-2777)

Upgrade Notes

No special procedure is required to upgrade to release 8.5.300.04.

This page was last edited on September 18, 2020, at 13:56.
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