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Genesys Cloud API Driver for Facebook 8.5.x Release Note

This Release Note applies to all 8.5.x releases of Genesys Cloud API Driver for Facebook. Links in the Available Releases section enable you to access information regarding a specific release.

Available Releases

[+] Note about release order

Release 8.5.4:

Release Release Date Release Type Restrictions AIX Linux Solaris Windows
8.5.405.14 09/22/17 General X X X X
8.5.404.15 06/27/17 General X X X X
8.5.404.10 04/21/17 Hot Fix X X X X
8.5.400.74 03/28/17 Hot Fix X X X X
8.5.400.67 12/16/16 Hot Fix X X X X


Release 8.5.3:

Release Release Date Release Type Restrictions AIX Linux Solaris Windows
8.5.300.64 09/01/16 Hot Fix X X X X
8.5.300.12 08/05/16 Hot Fix X X X X
8.5.300.11 07/19/16 Hot Fix X X X X
8.5.300.10 07/14/16 Hot Fix X X X X
8.5.300.09 07/12/16 Hot Fix X X X X
8.5.300.04 06/27/16 General X X X X

Release 8.5.2:

Release Release Date Release Type Restrictions AIX Linux Solaris Windows
8.5.200.20 03/17/16 General X X X X


The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the Messaging Apps/Social Engagement page in the Genesys Supported Operating Environment Reference Guide.

Discontinued Support

[+] Note about discontinued items


There are no discontinued items for this product.


Known Issues

You can find a cumulative list of the Known Issues and Recommendations for all 8.5.x releases of Genesys Cloud API Driver for Facebook, including the issues that are specific to Localized (International) releases, at the following links:

Related Resources

For additional information about Genesys Cloud API Driver for Facebook, see the following documentation:

  • The following are accessible directly from the eServices product page on the Genesys Documentation website:
    • eServices Deployment Guide describes deployment procedures for all eServices components. It also contains a high-level description of the eServices system, its architecture, and a list of new features in the current release.
    • eServices Administrator's Guide presents recommendations for monitoring and adjusting your eServices configuration, plus detailed explanations of procedures to use for selected special purposes.
    • eServices Reference Manual provides a reference listing of configuration options; see also the eServices Options Reference below.
    • eServices Social Media Solution Guide describes deployment and use of the Genesys Social Messaging product.
  • Configuration options for release 8.5.1 and later are described in the eServices Options Reference.
  • The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the eServices page in the Genesys Supported Operating Environment Reference Guide.
  • The Messaging Apps/Social Engagement page in the Genesys Supported Operating Environment Reference Guide provides detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations for eServices components.

Release Notes for other Genesys components are available here.

This page was last edited on September 18, 2020, at 13:56.
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