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Known Issues and Recommendations

Genesys Driver for Use with Twitter

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Genesys Driver for Use with Twitter. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.

See also Internationalization Issues.


Attempting to favorite a re-tweeted message on the desktop when the original tweet was marked as a favorite by an agent produces an ESP error. This is a known restriction of the Twitter service.
ID: SMD-2020 Found In: 8.5.101.02 Fixed In: 

Agents do not receive retweets if the original tweet was created at some point before the immediate past (the exact length of time cannot be determined). This is a known restriction of the Twitter service.

ID: SMD-2041 Found In: 8.5.101.02 Fixed In: 

Internationalization Issues

Information in this section is included for international customers.


There are no internationalization issues for this product.


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This page was last modified on July 18, 2016, at 09:40.