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Genesys Driver for Use with Facebook Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
05/06/15 Hot Fix X X X X

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What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Facebook Driver now properly removes special characters from Facebook private messages. Previously, if special characters were present in a message, the driver passed the message unaltered to Chat Server. As a result:

  • Chat Server was not able to parse the XML string with the message and either closed the existing chat session or was unable to create a new one.
  • The Driver continued to read the same private message endlessly.


In a primary/backup configuration, when switchover occurs twice, the original primary Social Messaging Server is now able to submit outbound Private Messages. (SMD-2663)

If there are more than five monitors per channel, the Driver is sometimes not able to submit the very first portion of retrieved posts immediately upon startup. These posts are now retrieved and submitted during the next scan period. (SMD-2636)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on May 26, 2015, at 21:25.
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