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Genesys Web Engagement Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
09/19/19 General X X

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What's New

  • Genesys Web Engagement introduces a new timeout trigger called notyping to the Business Events DSL. This setting keeps track of when a customer is not actively providing input (i.e. typing), such as when filling in a form. As soon as the customer provides input by pressing a key, the timer is reset.

Resolved Issues

This release contains the following resolved issues:

Options that are related to user data (such as keysToPropagate, eventType.ACTIONABLE, and others) now permit the use of asterisks (*) when applying certain patterns to a comma-separated list of fields. This includes combinations with prefixes and suffixes, such as:

* – affects all keys
my_prefix* – affects only keys starting with "my_prefix"
*my_suffix – affects only keys ending with "my_suffix"


Genesys Web Engagement deployment now includes CX Widgets version, which has the ability to carry forward user data from a chat invitation message to a newly created chat interaction. (WM-8339)

This release of Genesys Web Engagement Server includes an upgrade of Jetty to version 9.4.18.v20190429. (WM-8335)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on September 19, 2019, at 18:29.


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