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9.0.017.00

Widgets Release Notes


Widgets is part of 9.x starting in 8.5.006.07.
Release Date Release Type Restrictions
05/15/20 Update


Widgets is platform-independent software. You can deploy the installation package on any operating system that Widgets supports.

Helpful Links

Releases Info

Product Documentation

Genesys Products


What's New

This release includes only resolved issues.


Resolved Issues

This release contains the following resolved issues:


Widgets has improved compatibility with iOS VoiceOver swipe controls to keep focus within the WebChat widget while it is running in full-screen mobile mode. Previously, the cursor moved outside the widget to the background page. (CXW-49)


Widgets no longer causes excessive CPU usage in iPhones. Previously, there was a problem with a runaway loop that could cause excessive CPU usage when running Widgets in Safari browsers. (CXW-52)


Pressing the space bar in the SendMessage registration form now adds a space rather than attempting to submit the form. Previously, pressing the space bar while filling out the registration form would submit the form rather than enter a space into the input field. (CXW-22)


In the WebChat registration form, the correct field is now the focus after closing a validation error. Previously, the wrong input field would be highlighted and focused after a validation error when submitting the WebChat registration form. (CXW-23)


Widgets has an improved outline thickness on focusable elements to increase contrast for accessibility requirements. Previously, the outline thickness was not sufficient, causing accessibility issues. (CXW-50)


Filtered messages now has no effect on Rich Media. Previously, there was an issue where incoming filtered messages could dismiss Quick Replies. (CXW-25)




Upgrade Notes

No special procedure is required to upgrade to release 9.0.017.00.

This page was last edited on September 14, 2020, at 20:16.

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