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Widgets Release Notes

Widgets is part of 9.x starting in
Release Date Release Type Restrictions
09/06/19 Update

Widgets is platform-independent software. You can deploy the installation package on any operating system that Widgets supports.

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Product Documentation

Genesys Products

What's New

This release contains the following new features and enhancements:

  • WebChat metadata now contains a unique lifecycle id property. This helps identify a Chat session instance and its associated events. (CXW-2457)
  • Widgets has been localized into the following languages: Spanish, Finnish, French, Italian, Japanese, Korean, Norwegian, Polish, Brazilian Portuguese, Swedish, Thai, Turkish and Chinese. Language support is integrated into the Installation Package; there are no separate Language Packs to install. (CXW-2420)
  • WebChat Widget now supports adding new lines in the input text area using the Shift+Enter key combination. (CXW-2398)
  • WebChat Widget now supports a Chat Bot avatar icon with Genesys Engage Chat. (CXW-2186)
  • Added new pluginMap configuration option for CXBus that allows you to override the target JS files for a given plugin namespace. CXBus loads the configured JS files from the pluginMap option instead of from the default location. This can be used to replace a standard widget with your own or to disable a widget entirely by mapping it to false. This feature only works when you utilize the Lazy-Loading method of running and loading Genesys Widgets. If you use the all-in-one bundle, you cannot override the plugins included in the bundle. (CXW-2067)

Resolved Issues

This release contains the following resolved issue:

Callback Widget now supports the localization of an office closed error message. Previously, this type of error code response could not be localized. (CXW-2436)

Upgrade Notes

No special procedure is required to upgrade to release

Supported Languages

The following languages are supported by this release:

  • Spanish
  • Finnish
  • French
  • Italian
  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Brazilian Portuguese
  • Swedish
  • Thai
  • Turkish
  • Chinese
This page was last edited on September 18, 2020, at 13:42.
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