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Voice Platform CTI Connector Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
11/20/15 Hot Fix X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • Two new parameters allow CTIC (ICM) to use a REFER message to transfer an ongoing call (a caller leg to CTIC is established) to a destination when CTIC detects that Cisco ICM is unavailable.

    Enable this functionality by setting the CTIC option [ICMC] ICMUnavailableAction to Transfer. The default is Hangup.

    Then use the IVR Profile option [gvp.service-parameters] cti.FailoverNumber to specify the transfer destination (a number).

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on November 20, 2015, at 19:29.


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