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Voice Platform CTI Connector Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
10/23/15 Hot Fix X

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What's New

This release contains the following new features and enhancements:

  • While in SCI mode, CTI Connector (ICM) can now transfer to a fixed destination, regardless of the CONNECT label that comes in the CONNECT message from ICM. Two new parameters control this behavior:
    • cti.TransferToFixedAgent, in the gvp.service-parameters section of the IVR Profile. Set to true for CTIC to disregard the CONNECT label and use the fixed label. (Default is false.)
    • cti.FixedAgent, in the gvp.service-parameters section of the IVR Profile, must contain the fixed destination for the transfer (a telephone number of the appropriate length).

Resolved Issues

This release contains no resolved issue.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last modified on October 23, 2015, at 09:40.


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