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Genesys Skills Management 9.0.x Release Note

This Release Note applies to all 9.0.x releases of Genesys Skills Management. Links in the Available Releases section enable you to access information regarding a specific release.

As of March 2019, Performance DNA (PDNA) is only available as a Genesys Engage cloud product supporting hybrid architectures. This change is applicable to new customers only.
  • If you are an existing Genesys Engage on-premises customer and are looking to add PDNA functionality, you can now use PDNA through a hybrid architecture with PDNA hosted on standalone cloud.
  • If you are an existing PDNA on-premises customer, you can continue to use the software in an on-premises deployment. Security updates and hot fixes for critical defects will still be provided and you can still buy additional licenses if more are required.
  • If you are interested in migrating from the on-premises version of PDNA to the Genesys Engage cloud version, contact your account representative.

Available Releases

[+] Note about release order

Release 9.0.1:

Release Release Date Release Type Restrictions AIX Linux Solaris Windows OS-Indep 01/11/22 Hot Fix X 10/19/20 Hot Fix X 06/22/20 Hot Fix X 12/04/19 Update X 09/12/19 Update X 06/17/19 Update X 04/05/19 Hot Fix X 03/01/19 General X 12/12/18 General Unavailable X 01/03/19 Hot Fix X 10/25/18 Hot Fix X 10/12/18 General X 07/30/18 General X

Release 9.0.0:

Release Release Date Release Type Restrictions AIX Linux Solaris Windows OS-Indep 02/04/19 Hot Fix X 12/21/18 Hot Fix X 07/06/18 Hot Fix X 02/12/18 Hot Fix X 12/22/17 General X

The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the Genesys Skills Management page in the Genesys Supported Operating Environment Reference Guide.

For information about 8.5.x releases of Genesys Skills Management, see the 8.5 Release Note (Cumulative).

Discontinued Support

[+] Note about discontinued items

There are no discontinued items for this product.

Known Issues

You can find a cumulative list of the Known Issues and Recommendations for all 9.0.x releases of Genesys Skills Management, including the issues that are specific to Localized (International) releases, at the following links:

Related Resources

For additional information about Genesys Skills Management, see the following documentation:

Release Notes for other Genesys components are available here.

This page was last edited on January 12, 2022, at 06:00.
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