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Social Media Plugin for Workspace Desktop Edition Release Notes

Social Media Plugin for Workspace Desktop Edition is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
12/26/19 Update X

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What's New

This release contains the following new features and enhancements:

  • Agents can now start drafting a Twitter reply after the @username: tag without having to click on the second line. Now, the @username and the message is separated by a colon sign. Previously, the first line was reserved only for @username and agents had to use the second line for drafting the message. (SMD-6201)
  • Agents can now receive audio files in a Facebook session interaction as file attachments. They can open these audio files in a media player of their choice by clicking on the attachments. Audio files are not automatically played by default. Additionally, agents can preview video files without audio playback, and they can open the video files in a media player for video and audio playback. (SMD-6213)

Resolved Issues

This release contains the following resolved issues:

Recent Facebook session interactions are now sorted correctly by date and time in the Facebook Interaction window. (SMD-6081)

Agents can now send standard responses during a Twitter interaction without any issues. (SMD-6139)

Agents can now view the correct From and To addresses when sending a Facebook private message. (SMD-6210)

Agents can now search for hashtags irrespective of whether they are logged in or logged out of Twitter. (SMD-6127)

An issue that prevented agents from removing a Facebook post that they had liked previously is fixed. (SMD-6236)

The plugin now has an improved error logging mechanism. (SMD-6198)

The plugin now retains the Facebook session scroll history when an agent switches between different open interaction tabs. (SMD-6177)

The Like and Unlike buttons now work as expected for Facebook posts. (SMD-6147)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on December 27, 2019, at 08:02.
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