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9.0.002.05

Social Media Plugin for Workspace Desktop Edition Release Notes


Social Media Plugin for Workspace Desktop Edition is part of 9.x starting in 9.0.001.01.
Release Date Release Type Restrictions AIX Linux Solaris Windows
05/11/18 Hot Fix X

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What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


Agents can now filter all types of Facebook and Twitter interactions in Contact History, My History, and the result list of Interaction Search. The contact.history.media-filters WDE option includes the following values by default:

  • voice
  • email
  • chat
  • sms

You must configure the following new values for the WDE option:

  • facebook
  • facebooksession
  • facebookprivatemessage
  • twitter
  • twitterdirect

(SMD-4437)


If the role privilege settings are enabled in WDE, the Facebook chat UI displays:

  • The Move to Workbin option based on the InteractionWorkspace.FacebookDMSession.canMoveToWorkbin value.
  • The Transfer option based on the InteractionWorkspace.FacebookDMSession.canOneStepTransfer value.

(SMD-4909)


Fixed an issue that caused an incorrect icon to display in the taskbar when a facebooksession interaction arrived. (SMD-4873)


An agent can now select an entire chat transcript in a Facebook session interaction by right-clicking the mouse and then choosing Select All. The agent can copy and paste the chat transcript, if required. (SMD-4867)


Agents can no longer see the emoji picker in the WDE Interaction window if the emoji picker is not configured. (SMD-4332)


The correct creation date is displayed for Facebook interactions if the messages are received in WDE with a delay. (SMD-4196)


When an agent moves an unsolicited outbound Facebook interaction (Agent post update) to a workbin, the Account drop-down list in the Interaction window now retains the account selected by the agent. The Account drop-down list displays the preselected value, whenever the agent pulls the interaction from the workbin. (SMD-4170)


When an agent transfers an unsolicited outbound Facebook interaction to another agent, the Account drop-down list in the Interaction window now retains the account selected by the previous agent. The Account drop-down list displays the preselected value to the agent that accepted the interaction. (SMD-2595)


Fixed an issue that prevented an agent from accessing the correct Twitter profile from the Twitter Interaction window. (SMD-5240)




Upgrade Notes

No special procedure is required to upgrade to release 9.0.002.05.

This page was last edited on February 4, 2019, at 07:13.

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