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Genesys Cloud API Driver for Facebook Release Notes

Genesys Cloud API Driver for Facebook is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
12/18/18 General X X X X

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Releases Info

Product Documentation

Genesys Products

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Agents can now receive all Facebook comments in WDE after merging Facebook interactions together. Previously, some Facebook comments were not delivered to WDE after merging the interactions. (SMD-5783)

An issue that caused the exception, TokenInvalidException: This token no longer valid. Renew it, in the DMS log is fixed. Previously, the exception occurred when switching between primary and backup DMS instances. (SMD-5381)

An issue that caused the outbound Facebook comments to fail sometimes is now fixed. The issue occurred when there was an invalid connection with Genesys Hub. (SMD-5367)

An issue that caused the driver to skip some Facebook comments during an automatic recovery of Facebook interactions is now fixed. (SMD-3988)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on September 18, 2020, at 13:56.
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