Genesys Cloud API Driver for Facebook Release Notes
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This release contains the following new features and enhancements:
- Support for Windows Server 2016. See the Messaging Apps/Social Engagement page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
This release contains the following resolved issues:
Agents can now receive all Facebook comments in WDE after merging Facebook interactions together. Previously, some Facebook comments were not delivered to WDE after merging the interactions. (SMD-5783)
An issue that caused the exception, TokenInvalidException: This token no longer valid. Renew it, in the DMS log is fixed. Previously, the exception occurred when switching between primary and backup DMS instances. (SMD-5381)
An issue that caused the outbound Facebook comments to fail sometimes is now fixed. The issue occurred when there was an invalid connection with Genesys Hub. (SMD-5367)
An issue that caused the driver to skip some Facebook comments during an automatic recovery of Facebook interactions is now fixed. (SMD-3988)
No special procedure is required to upgrade to release 9.0.005.01.