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Predictive Routing - Agent State Connector Release Notes

Predictive Routing - Agent State Connector is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
02/15/19 General Under Shipping Control X X

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What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

You can now set an Agent Skill level to 0. Previously, if you set a Skill level to 0, ASC disregarded the update and retained the previous value. (PRR-4362)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on March 20, 2019, at 17:53.
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