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Section: General
Default Value: 300
Valid Values: string
Changes Take Effect: Immediately

Specifies the number of seconds before the callback dial time to trigger the Notification Reminder. By default, the reminder is sent 300 seconds (5 minutes) before the system dials the callback.


Section: General
Default Value: false
Valid Values: boolean
Changes Take Effect: Immediately

True to enable the callback notification reminder capability. If both this option and the _enable_status_notification option are true, the Callback Service sends an additional _cbe_on_callback_reminder event notification a few seconds before the dial time. To specify when the _cbe_on_callback_reminder notification is sent, configure the _notification_reminder_buffer option.

Genesys Mobile Services Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/05/19 Update X X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • Support for Callback Notification Reminders. GMS can now trigger reminder notifications at a configurable time prior to dialing. This feature enables use cases such as sending an SMS to the customer's mobile five to ten minutes before the dialing time. To support this new feature, the following options are now available in the configuration of callback services:

Resolved Issues

This release contains the following resolved issues:

GMS can now connect to Cassandra servers using different ports other than the default port, 9042. (GMS-7660)

Now, the Statistic service deserializes details about AgentStatus statistics better. (GMS-7651)

Now, when GMS creates ORS sessions, it excludes the following ORS-specific parameters: sid, prewindow, postwindow. (GMS-7640)

The Secure Connections to URS or ORS section added to the Genesys Mobile Services Deployment Guide describes how you can configure secure connections from GMS to ORS or URS. (GMS-7058)

Upgrade Notes

Further instructions are available in the upgrade section of the Genesys Mobile Service Deployment Guide.

This page was last modified on July 5, 2019, at 10:14.


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