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Known Issues and Recommendations

Genesys Knowledge Center Server

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Genesys Knowledge Center Server. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.


See also Internationalization Issues.



The Knowledge Center installation process can't complete the provisioning step on Red Hat Linux if the application name contains spaces. You can create meaningful application names using underscores or other symbols instead of spaces. For example, "Knowledge_Center_Server_1" instead of "Knowledge Center Server 1".

ID: GK-4965 Found In: 8.5.303.14 Fixed In: 

Knowledge Center Server does not work on Red Hat Linux 6. As a workaround, use Red Hat Linux 7.

ID: GK-3966 Found In: 8.5.302.05 Fixed In: 

When running as a service, Knowledge Center is not binding to all network interfaces.

ID: GK-3960 Found In: 8.5.302.04 Fixed In: 8.5.303.14

The map widget now correctly displays the expected map in the Pulse dashboard, instead of an error message.

ID: GK-3467 Found In: 8.5.300.02 Fixed In: 8.5.300.04

The Knowledge Center Sample UI now displays new categories after they have been added.

ID: GK-1281 Found In: 8.5.000.16 Fixed In: 

The Windows service is not automatically installed during the installation of the Windows IP. To install the Windows service, start server.bat with these parameters: server.bat install.

ID: GK-1264 Found In: 8.5.000.16 Fixed In: 8.5.100.11

The GKC logging configuration options are absent from the application template after installation. To add these options manually, follow the instructions in the GKC Deployment Guide.

ID: GK-647 Found In: 8.5.000.16 Fixed In: 8.5.100.11


Internationalization Issues

Information in this section is included for international customers.


There are no internationalization issues for this product.


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This page was last modified on June 13, 2017, at 10:05.