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9.0.002.09

Genesys Knowledge Center Plugin for Workspace Desktop Edition Release Notes


Genesys Knowledge Center Plugin for Workspace Desktop Edition is part of 9.x starting in 9.0.000.15.
Release Date Release Type Restrictions AIX Linux Solaris Windows
08/31/18 General X

Helpful Links


What's New

This release contains the following new features and enhancements:

  • Agents are now informed of the presence of private content in knowledge documents. This private (or "Internal only") content is not copied into the customer interaction when an agent sends a document to a customer.



Resolved Issues

This release contains no resolved issues.



Upgrade Notes

No special procedure is required to upgrade to release 9.0.002.09.

This page was last edited on October 10, 2018, at 13:00.
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