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Genesys Knowledge Center Plug-in for Workspace Desktop Edition Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
12/22/16 General X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • Knowledge Center Plugin has better integration with the Genesys Widgets by automatically retrieving context on customer conversations in chat during a deflection attempt. This functionality is supported in Genesys Widgets and later versions.
    Note: Default values of language attached data key are different in Genesys Widgets and Knowledge Center plugin for Workspace. This is done to prevent overwriting the "Language" key value that might be set by eServices. Align these values according to your environment setup.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 8.5.302.05.

This page was last modified on December 22, 2016, at 13:42.


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