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8.5.200.09

Genesys Knowledge Center Plug-in for Workspace Desktop Edition Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
03/29/16 Hot Fix X

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What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


The plugin now includes all necessary libraries in the installation package. Previously, in some environments, the plugin was not able to work correctly due to a missing library (Microsoft.mshtml, Version=7.0.3300.0). (GK-2992)


This release corrects a scenario in which the knowledge tab sometimes opened with no information provided. This happened when the plugin was not able to get information about the current interaction. (GK-2991)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.200.09.

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This page was last modified on March 29, 2016, at 09:03.