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Genesys Knowledge Center CMS Release Notes

Genesys Knowledge Center CMS is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
08/31/18 General X X

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What's New

This release contains the following new features and enhancements:

  • The Author and Reviewer roles can now specify whether to inform agents and customers about the recent creation or update of a document. This functionality allows the suppression of notifications for minor changes in documents; thereby highlighting only the documents that deserve attention.
  • Knowledge Center CMS now uses AI capabilities to suggest matching categories from the knowledge base that are relevant to the document the author is currently working on. This feature reduces time required to create and manage Knowledge because the author does not have to browse the full category tree and manually select a category.
  • Real Application Cluster (RAC) and a Pluggable Database with Oracle 12c R2 are now supported as CMS Storage.
  • Security improvement: the product code is now scanned regularly (typically, daily) using industry best practices and tools to mitigate and prevent high-level security vulnerabilities.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on August 31, 2018, at 19:35.
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