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8.5.100.11

Genesys Knowledge Center CMS Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
08/28/15 General X X

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What's New

This release contains the following new features and enhancements:

  • Content Management System (CMS) support for authoring of content in any language that is UTF-8 compliant
  • Rich text editing capabilities available for content authoring in CMS
  • Role-Based Access Control: When you add qualifying skills to a knowledge base, only agents with those skills may access that knowledge base.
  • Ability to:
    • setup regular, automatic synchronizations of changed and approved content from CMS to Knowledge Center Server
    • automatically create knowledge base definitions in Knowledge Center Server from CMS
    • view feedback comments


Resolved Issues

This release contains the following resolved issues:


The Windows service is not automatically installed during the installation of the Windows IP. To install the Windows service, start server.bat with these parameters: server.bat install. (GK-1264)


The GKC logging configuration options are absent from the application template after installation. To add these options manually, follow the instructions in the GKC Deployment Guide. (GK-647)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.100.11.

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This page was last modified on August 28, 2015, at 16:04.