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etl-end-time

Section: schedule
Default Value: 22:00
Valid Values: 00:00-23:59
Changes Take Effect: Immediately
Dependencies: run-scheduler, etl-start-time

Specifies the time of day, in 24-hour format, when the last ETL cycle can start running. If the value that you specify is before the ETL start time, the end time is for the next day (past midnight).

If etl-start-time=etl-end-time, the ETL cycle will run continuously.

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etl-start-time

Section: schedule
Default Value: 06:00
Valid Values: 00:00-23:59
Changes Take Effect: Immediately
Dependencies: run-scheduler

Specifies the time of day, in 24-hour format, when the first ETL cycle starts running.

timezone

Section: schedule
Default Value: GMT
Valid Values: Any valid Java time zone
Changes Take Effect: Immediately
Dependencies: None

Specifies the time zone in which the schedule is defined. Internally, Genesys Info Mart maintains the schedule in UTC time. For convenience, you can use this option to specify a local time zone that makes it easier for you to plan and manage the schedule. You can use any valid time zone that is supported by the version of the JRE that runs the Genesys Info Mart Server.

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populate-thread-facts

Section: gim-etl-populate
Default Value: false
Valid Values: true, false
Changes Take Effect: At the next run of Job_TransformGIM
Dependencies: None
Introduced: 8.5.001

Enables or disables the population of thread-related metrics in the ANCHOR_FLAGS dimension in multimedia deployments.

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g:topic:<topic-name>

Section: kafka-<cluster-name>
Default Value: No default value
Valid Values: Any Genesys Info Mart–defined <mapping-id>, as listed in the option description
Changes Take Effect: On the next ETL cycle
Introduced: 8.5.011.18

Specifies a Kafka topic to consume and how messages in this topic will be mapped. The <topic-name> in the option name identifies the topic Genesys Info Mart will look for in Kafka message headers and matches the topic name configured in the producer application. The option value identifies the ID in the CTL_XML_CONFIG table that Genesys Info Mart will use to map that topic into the database schema.

Configure a separate g:topic:<topic-name> option for each topic to which the Kafka producers publish reporting data. A particular kafka-<cluster-name> section might contain multiple g:topic:* options, some of which might have the same <mapping-id> value, depending on the data source.

Genesys Info Mart supports the following <mapping-id> values:

Producer application <mapping-id> Supported since Genesys Info Mart release
Bot Gateway Server (BGS) BGS_K 8.5.011.18
Genesys Co-browse (GCB) COBROWSE 8.5.011.18

bootstrap.servers

Section: kafka-<cluster-name>
Default Value: No default value
Valid Values: Any valid host:port combination that identifies a Kafka server in the cluster
Changes Take Effect: On the next ETL cycle
Introduced: 8.5.011.18

Specifies the location of the Kafka broker(s) in the cluster, in the form of host:port. If there are multiple servers, use a comma-separated list.

bootstrap.servers is a standard Kafka consumer option. The option is mandatory for Genesys Info Mart, as a Kafka consumer, to know where to connect for the initial connection to the Kafka cluster. In high availability (HA) deployments, Genesys recommends that you list all the brokers in the cluster.

For more information about the bootstrap.servers option, see the Apache Kafka documentation (https://kafka.apache.org/documentation#consumerapi).

8.5.011.18

Genesys Info Mart Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
11/29/18 Update X X X X

Helpful Links

Releases Info

Deployment Procedure

8.5.0 Deployment Procedure

Product Documentation

Genesys Info Mart

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

  • Support for obtaining reporting data from Kafka — As further preparation for future support of alternative data streams for reporting data, Genesys Info Mart now supports obtaining reporting data from Genesys applications via Apache Kafka.
    • A new configuration section, kafka-<cluster-name>, and two new options, bootstrap.servers and g:topic:<topic-name>, provide the connection and topic information that enables Genesys Info Mart to consume data from Apache Kafka.
    • The make_gim SQL scripts have been modified to include Avro schema definitions and CTL_XML_CONFIG mappings for data from the first two producer applications that plan to use Kafka, namely, Bot Gateway Server (BGS) and Genesys Co-browse (GCB). Once Kafka-enabled BGS and GCB releases are available and the Kafka-related Genesys Info Mart configuration options (above) have been set, the BGS and COBROWSE tables in the Info Mart database will be populated with data from Kafka.
      Important
      BGS is currently available only in restricted release, and Genesys Info Mart currently supports BGS reporting via Elasticsearch. Existing customers can continue to use Elasticsearch.
  • Miscellaneous enhancements:
    • The GSW_CALL_TYPE column has been added to IRF_USER_DATA_GEN_1 to provide additional information about OCS calls.
    • On PostgreSQL deployments, Genesys Info Mart now supports SSL connections to encrypt client/server communications. For more information, see the Genesys Info Mart Deployment Guide.
    • Starting with release 8.5.011.09, Genesys Info Mart supports PostgreSQL 10.
    • This release introduces several enhancements to enable the User Data Assistant to better handle recent database schema changes.


Resolved Issues

This release contains the following resolved issues:


The transformation job now correctly populates the MEDIATION_DURATION field in the MEDIATION_SEGMENT_FACT (MSF) table in scenarios where an interaction is placed in the same virtual queue more than once, and a strategy takes an interaction from the Interaction Queue and places it in the virtual queue with some delay. Previously in such scenarios, the transformation job might have:

  • Miscalculated mediation duration and set MEDIATION_DURATION = 0 after the interaction was routed to an agent (GIM-12165)
    OR
  • Showed the MSF record as terminated when the interaction was still in the virtual queue, before it was routed to an agent. (GIM-12191)

The transformation job now correctly populates the INTERACTION_FACT table in environments where ICON receives events from the Interaction Server with some delay (as little as one second) and the option populate-thread-facts is set to true.

Previously in such environments, the transformation job might have created redundant records in the INTERACTION_FACT table for some OutboundReply interactions for which parent interactions already exist in the INTERACTION_FACT table. (GIM-12184)


Genesys Info Mart now correctly runs the ETL cycle on days when Daylight Saving Time (DST) causes clocks to shift forward, and where, in the [schedule] section:

  • The option timezone is configured to the local time zone.
  • The value of the option etl-start-time is greater than the value of etl-end-time, and both values are within the time change window.

Previously in such scenarios, Genesys Info Mart would not run the ETL cycle. For example, if the timezone was set to the local time zone, etl-start-time was set to 03:00, and etl-end-time was set to 02:00, Genesys Info Mart would not run the ETL cycle on the day when clocks were shifted forward (for example, March 10, 2018), because on that date, at 2:00 am, the time changed from 2:00 to 3:00. (GIM-12181)


Genesys Info Mart now correctly populates the CONF_INIT_* and CONFERENCE_INITIATED_COUNT columns in the INTERACTION_RESOURCE_FACT (IRF) table in scenarios where an agent initiates a conference and later performs a single-step transfer.

Previously in such scenarios, incorrect values of 0 were recorded for the IRF record representing the agent who initiated the conference. (GIM-12176)


A new GIM_ETL_GDPR_SUCCESS log message, STANDARD-level message 55-20173, replaces the previous TRACE-level message, 55-31406. The message indicates that "export" and "forget" requests submitted in accordance with the European Union's General Data Protection Regulation (GDPR) were processed successfully. (GIM-12162)



Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

Dependencies

  • To enable all of the functionality provided in this release, Genesys Info Mart requires Interaction Concentrator release 8.1.514.11 or higher. At a minimum, Genesys Info Mart release 8.5 requires Interaction Concentrator 8.1.100.36. For additional recommendations, see ICON Recommendations in the Known Issues and Recommendations section.
  • Genesys recommends that you manage jobs using Genesys Info Mart Manager, but if you continue to use Genesys Info Mart Administration Console, Genesys recommends that you use Genesys Info Mart Administration Console release 8.1.3 or higher.
  • Genesys Info Mart Manager release 8.5.010 requires Genesys Info Mart release 8.5.009 or higher. Genesys Info Mart release 8.5 is compatible with Genesys Info Mart Manager release 8.1.4 and higher.
  • Genesys Info Mart Manager and Genesys Administrator Extension (GAX) interoperability requirements are reciprocal:
    • Genesys Info Mart Manager release 8.5.010.02 and later requires GAX release 8.5.270.06, and vice versa.
    • Genesys Info Mart Manager 8.5 releases earlier than 8.5.010 require GAX 8.5 releases earlier than GAX 8.5.270.06, and vice versa.

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This page was last modified on November 29, 2018, at 12:39.